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Refund Policy

At FirmTools, we want you to be happy with your purchase. That is why we encourage you to try out our products and technical support free of charge for the trial period of the product before you make a decision regarding the purchase. You can fully test the software and make sure that it does everything you need. If you have questions while you try the software, please don't hesitate to contact our Support Team.

Because of this free evaluation practice, we do not refund or exchange software purchases. As a customer you are responsible for understanding this upon purchasing any item at our site.

However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.

Therefore, we DO honor requests for the refund on the following reasons:

  • non-delivery of the product: due to some mailing issues you do not receive a delivery e-mail from us;
  • download issues: it may happen so that you have troubles with downloading of the product;
  • irreparable defects or grave difficulties with the product use: although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team's approval.

Requests for a refund are accepted at orders@firmtools.com within the period of two weeks after the purchase. You should accompany this request with detailed reasons why you apply for a refund. The refund is issued to you after we receive a request form signed by you. A copy of the document is sent to you at once after review of your refund request.